DELIVERIES & RETURNS

Here at Folly Road we will do our very best to dispatch your order within 24hrs of ordering, during weekdays.

Please note this is not always possible throughout our busy periods such as Christmas and Bank Holidays.

Please contact the Brewery Shop team directly on 01380 732277 if your order is for a particular date or event and we will do everything we can to ensure your order arrives in good time.

We deliver throughout mainland UK.  Please note we are not able to ship internationally.

We send cans, bottles, casks and other heavier items via our courier partner Parcel Force.

These items require a signature upon delivery.

You have the option to leave alternative delivery instructions with us at point of purchase, for example 'leave with neighbour or a work delivery address'.

We advise customers that their order should be received within 3 working days via Parcel Force.

We send lighter weight orders via Royal Mail.

We advise customers that their order should be received within 5 working days via Royal Mail.

Please note that the above are guidelines provided to us by our nominated suppliers and we are not responsible for any delayed orders.

Postage and delivery is not included on any of our products. 

Our postage charges are displayed in your basket and all total orders over £60 are FREE OF CHARGE.

VAT is displayed in your basket and a VAT receipt is available, in your account, after payment, along with a record of your past orders.

If, for any reason, you are not satisfied with your order, please contact us at the Brewery Shop where we can arrange with you the return of the goods and rectify any issues.

Merchandise – Unless faulty, must be returned in the original packaging and in a saleable condition. If appropriate, we will provide you with a replacement item, or where this is not possible we will provide a full refund. Refunds can only be made in the same manner as the initial payment method, all card refunds will be processed through Sage Pay, our payment provider.  We retain the right to refuse refunds or exchanges on goods that have been obviously worn or degraded through use.

Beer – Should you experience any damages/breakages in transit please at first instance refuse to sign for the goods on delivery. Please contact the Brewery Shop team to arrange a replacement or refund, please note that damaged goods must not be retained, they must be returned to us directly. We may ask for proof of damage from the delivery service and/or photographic evidence.

Quality Issues – In the unlikely event that you experience issues with the quality of your purchase, please contact us immediately. Providing it has been stored appropriately and is within its shelf life, we will offer a full refund or a replacement item. We may request that any canned, bottled or casked items are returned to us for further quality checks, all merchandise items will need to be returned before we offer any exchanges/refunds.

We require proof of purchase for all refunds/returns. If this is not possible, please make sure you include your full name and contact details inside the package, don’t forget to tell us if you’d like a replacement or a refund. We will only refund the delivery cost if we have dispatched the damaged or incorrect goods. This policy does not affect your statutory rights. You will be responsible for any returned items until they reach us. Please make sure you obtain proof of postage to avoid any further issues or delays with your order.