Skip to main content
FOLLYROAD
BUY

FAQs

We endeavour to dispatch customer orders within 24hrs; however this is not always possible throughout our busy periods or over bank holidays. Items sent via our courier service should arrive within 3 working days from dispatch, with Royal Mail items taking up to 5 working days. For more information please refer to our Deliveries & Returns.

Yes! You can add a message to be handwritten and included with your order during checkout. If it's an afterthought, please email us once you have placed your order, stating what you would like us to write. We’re pretty quick at picking/packing goods, so please let us know as soon as you place your order.

We are happy to exchange items which do not fit, should they be in perfect sellable condition, along with the original packaging. Should the size you require not be in stock we will offer an alternative/similar item, or we can arrange a refund. Please refer to our Deliveries & Returns section for further details.

If, for any reason you are not satisfied with your order, please contact us at the  Folly Road Brewhouse, where we can arrange with you the return of the goods and rectify any issues. Please refer to our Deliveries & Returns section for full details.

Our shop team can be contacted on the phone or on email if you have any questions or special requests

Should you experience any damaged items from transit, please at the first instance refuse to sign for the goods on delivery. Please contact us at the Folly Road Brewhouse, to arrange a suitable replacement. Please see our Deliveries & Returns section for full details.

If the item you were looking for isn’t showing online, we may be out of stock, waiting for a delivery or possibly discontinuing the item.  We endevour to make it clear on the website if the item is out of stock but if stock depletes quickly and it is not visible online yet then we apologise. We rotate our merchandise, with new and exciting products being introduced all year round. Our core beers are available all year round, but some of our special edition beers will only be available for a short period. For more details, or if you are still struggling to find your item online, please contact us at the Folly Road Brewhouse. Telephone: 01380732277 Email: hello@follyroad.co.uk.

The majority of merch is available in the following (adult) sizes:

  • S = 36-38 Chest to Fit (inches)

  • M = 38-40 Chest to Fit (inches)

  • L = 40-42 Chest to Fit (inches)

  • XL = 42-44 Chest to Fit (inches)

  • XXL = 44-46 Chest to Fit (inches)

  • 3XL Large = 46-48 Chest to Fit (inches)